FAQ

Notary, Apostille, International Shipping & Fingerprinting Questions

Find quick answers to common questions about mobile notary appointments, apostille processing, document legalization, FedEx and DHL international shipping, signature required delivery options, Live Scan fingerprinting, ink fingerprint cards, DOJ background checks, and FBI background checks.

This page is for general consumer information. Requirements and shipping options can vary by document type, agency, destination country, carrier service area, and state law.

Notary FAQ

Common questions consumers ask before scheduling a notary appointment.

A notary public verifies identity, screens for willingness and basic awareness, witnesses signatures when required, and completes the correct notarial certificate. A notary does not usually decide whether a document is legally valid or give legal advice.

Most notarizations require a current government-issued photo ID, such as a driver license, state ID, passport, military ID, or another ID allowed by state law. The name on the ID should reasonably match the name on the document.

It depends on state law and the type of ID. Some states allow certain recently expired IDs, while others require current identification. Ask the notary before the appointment so you can avoid a failed notarization.

An acknowledgment confirms that the signer personally appeared, was identified, and acknowledged signing the document. A jurat usually requires the signer to sign in front of the notary and swear or affirm that the document contents are true.

For a jurat, you normally must sign in front of the notary. For an acknowledgment, the document may often be signed before the appointment, but the signer must still personally appear and acknowledge the signature.

A notary can explain the basic difference between certificate types, but the signer, document recipient, attorney, escrow officer, or requesting agency should choose the certificate. Choosing the wrong certificate can create legal problems.

A notary usually cannot certify a copy of a vital record such as a birth certificate, death certificate, or marriage certificate. Certified copies normally must come from the county, state, or official records agency.

Yes, a handwritten document may be notarized if it is complete, the signer has acceptable identification, and the notarial act is allowed by state law. The notary is notarizing the signature, not approving the document wording.

This depends on state law and the notary's ability to communicate with the signer. The notarial certificate itself often needs to be in a language the notary can understand, and the signer must understand what they are signing.

Yes. Each person whose signature is being notarized must personally appear before the notary at the time of notarization. A notary cannot notarize a signature for someone who is not present.

Many mobile notaries travel to homes, offices, hospitals, assisted living facilities, detention facilities, and other locations. Access rules, parking, appointment windows, and facility policies should be confirmed before scheduling.

Yes, if the signer can communicate, provide acceptable identification, understand the transaction, and sign willingly. The notary may decline if the signer appears confused, pressured, unable to communicate, or unable to participate.

A notary must be satisfied that the signer is aware and willing at the time of signing. If the signer does not understand the document or cannot communicate willingness, the notary may refuse the notarization.

A notary can often notarize a power of attorney if the signer personally appears, has acceptable ID, understands the document, and signs willingly. The notary cannot tell you whether the power of attorney wording is legally sufficient.

Yes, many notaries handle deeds, affidavits, loan documents, and other real estate paperwork. Some real estate packages require a notary signing agent with experience handling loan and escrow documents.

A mobile notary travels to the signer instead of requiring the signer to visit an office. Mobile notary fees usually include the state-permitted notarization fee plus a separate travel or convenience fee.

Notary pricing depends on state law, number of notarized signatures, travel distance, appointment time, printing, witnesses, and special location requirements. Ask for the notarization fee and any travel fee before booking.

Yes. A notary may refuse if the signer lacks acceptable ID, is not present, appears unwilling or unaware, the document is incomplete, the request is illegal, or the notary has a conflict of interest.

Some documents require witnesses in addition to notarization. Witness requirements are usually set by the document, state law, receiving agency, title company, or attorney. Confirm witness requirements before the appointment.

Some mobile notaries can help arrange witnesses, but not always. Witnesses may need to be neutral adults with valid ID, and some documents prohibit relatives, beneficiaries, or interested parties from serving as witnesses.

Rules vary by state. Even where it is not automatically prohibited, notarizing for family can create a conflict of interest, especially if the notary benefits from the document.

Most in-person notarizations require the signer to present an acceptable physical ID, although some remote online notarization platforms use digital identity verification. Ask ahead because ID rules are state-specific.

Remote online notarization is a notarization performed through an approved audio-video platform with identity verification, electronic signing, and electronic notarial records. It is not available for every document or in every state.

Not always. Acceptance depends on the document type, receiving agency, destination state or country, and the rules of the organization requesting the document. Verify acceptance before using online notarization.

A notary generally should not complete legal forms for you unless they are also authorized to do so in another professional capacity. The signer, attorney, document preparer, or requesting agency should complete the document.

No. A notary public is not allowed to give legal advice unless the notary is also a licensed attorney. Questions about legal rights, document wording, or consequences should be directed to a lawyer.

A notary may refuse to notarize a document with blank spaces that could be filled in later. Complete the document before the appointment, but do not sign in advance if the notarial act requires signing before the notary.

Yes. A receiving agency may reject a document because of wrong wording, missing pages, incorrect certificate type, signer name mismatch, recording requirements, stale dates, or agency-specific rules.

Bring acceptable ID, the complete unsigned document if signing is required in front of the notary, any required witnesses, payment, and any instructions from the receiving agency. Make sure every signer is present and willing.

Mobile notaries usually serve a defined city, county, or regional service area. For example, a local mobile notary may cover Antioch, Brentwood, Pittsburg, Oakley, Concord, Walnut Creek, and nearby Bay Area communities.

Apostille FAQ

Common questions consumers ask about apostilles, authentication, embassy legalization, international FedEx and DHL shipping, and signature required delivery options.

An apostille is a certificate attached by a competent government authority that authenticates the signature or seal on a public document for use in another Hague Apostille Convention country.

An apostille is used when the destination country is a Hague Apostille Convention member. Authentication or embassy legalization is usually used when the destination country is not a Hague member or requires additional consular steps.

The answer depends on the country where the document will be used. Hague countries generally use apostilles, while non-Hague countries often require state authentication, federal authentication, and embassy or consulate legalization.

Common documents include birth certificates, marriage certificates, death certificates, divorce decrees, powers of attorney, school records, diplomas, transcripts, FBI background checks, corporate documents, and notarized statements.

Sometimes. Some documents require a certified copy from the issuing agency, while others can be notarized as a copy certification or attached to a sworn statement depending on state law and destination-country rules.

Usually no. A birth certificate normally needs to be a certified copy issued by the county or state vital records office. A notarized photocopy is often rejected for apostille purposes.

Usually no. Hospital souvenir birth records are generally not official vital records. Most apostille authorities require a certified birth certificate issued by the county, state, or vital records agency.

If a marriage certificate will be used in another country, it often needs an apostille or legalization. The document usually must be a certified copy from the county clerk, recorder, or state vital records office.

Generally, no. State apostilles authenticate officials from that same state. A California notarized document or California vital record normally goes to the California Secretary of State.

Federal documents, such as FBI background checks and certain federal agency records, usually require a federal apostille from the U.S. Department of State rather than a state apostille.

Yes. An FBI Identity History Summary is a federal document and is commonly submitted to the U.S. Department of State for apostille when required for use abroad.

Processing time depends on the issuing authority, state or federal office, courier availability, mailing method, errors, holidays, and whether expedited service is available. Always confirm timing before relying on a deadline.

Many state apostille requests can be expedited through walk-in, courier, or priority handling where available. Federal and embassy legalization timelines are often longer and may be less predictable.

You usually need the document type, issuing state or agency, destination country, deadline, return shipping address, and any instructions from the foreign agency, school, employer, court, or consulate.

The destination country determines whether the document needs an apostille, authentication, or embassy legalization. It can also affect translation, notarization, consular, and document-format requirements.

It depends on the destination country and receiving agency. Some countries require a certified or sworn translation after the apostille, while others require translation before legalization.

A translated document can often be apostilled if the translator's certification or affidavit is properly notarized, but requirements vary by state and destination country.

Yes, school records can often be apostilled. The school may need to issue a certified copy, registrar statement, notarized school official signature, or sealed transcript depending on the state and destination requirements.

Yes. A power of attorney for international use is commonly notarized first and then submitted for apostille or legalization. The receiving country may require specific wording or translation.

Yes. Articles of incorporation, certificates of status, certificates of good standing, bylaws, authorizations, and commercial documents can often be apostilled or authenticated if properly issued or notarized.

It is an official business record showing that a company is registered and in good standing with the state. It is frequently requested for foreign business registration, banking, contracts, and international transactions.

A single status affidavit is a sworn statement that a person is not currently married. It is often used for marriage abroad and usually requires notarization before apostille.

A Hague Apostille country is a country that participates in the Apostille Convention. Documents exchanged between participating countries usually use an apostille instead of embassy legalization.

The document may need authentication and embassy or consulate legalization instead of an apostille. This process often has more steps, higher fees, and longer turnaround times.

The apostille certificate itself usually does not have a general expiration date, but the receiving agency may require the underlying document to be recently issued, often within a specific number of months.

Yes, a notarized letter can often be apostilled if the notary certificate is complete and the notary is commissioned in the state where the apostille is requested.

Common reasons include wrong destination country, missing notarization, incorrect notary wording, unofficial copy, stale vital record, mismatched names, missing signatures, wrong issuing state, or document alterations.

Use certified copies for vital records and official records when possible. For private documents, the original may be signed and notarized. Never send irreplaceable originals unless the receiving authority requires them.

Many apostille services accept documents by mail or courier. Use tracking, include clear instructions, confirm the destination country, and include a secure return shipping method.

Confirm the destination country, obtain the correct certified or notarized document, avoid laminated or altered documents, include all pages, and verify any translation or consular requirements before submission.

Yes. After the apostille or legalization process is complete, we can help ship documents internationally using FedEx or DHL so the documents get to the person, agency, school, employer, attorney, or government office that needs to receive them.

We use FedEx and DHL for international apostille shipping because both carriers offer international tracking, delivery confirmation, and service options for many countries. Carrier availability, delivery speed, and signature options depend on the destination address.

Yes. When the carrier and destination support it, we can request signature required delivery so the package is not simply left unattended. This is helpful for original birth certificates, marriage certificates, FBI background checks, powers of attorney, and other important apostille documents.

Signature required delivery adds an extra delivery-control step by requiring someone at the destination to sign for the package when available through the carrier. It can be a smart choice when sending original documents overseas or shipping to an agency with strict mailroom procedures.

Yes. If the foreign government agency accepts deliveries from FedEx or DHL, we can ship the completed apostille package directly to that agency using the address and instructions you provide.

Yes. Many clients ask us to send completed apostille documents directly to a spouse, parent, child, relative, or trusted representative in another country. We can use the recipient name, phone number, email, and full delivery address you provide.

Yes, when the embassy or consulate accepts courier deliveries. Some consulates have special mailing instructions, appointment rules, or return-envelope requirements, so it is important to provide the exact instructions before the package is prepared.

Yes. We can ship completed apostille or legalization documents to a foreign attorney, notary office, law firm, immigration consultant, or authorized representative when you provide the correct delivery information and any reference number they require.

Yes. Certified vital records are commonly shipped after apostille. Because these documents can be difficult to replace quickly, many clients choose tracked FedEx or DHL shipping with signature required when available.

Yes. Once the label is created and the package is accepted by FedEx or DHL, we can provide the tracking number so you and the recipient can follow the shipment.

Yes. We can send tracking details to you, the recipient, or another authorized contact so everyone knows when the apostille package has shipped and can watch for delivery updates.

We can help compare practical options such as destination coverage, estimated delivery speed, signature availability, address requirements, and cost. The best carrier can vary by country, city, postal code, and delivery address.

Yes. If documents need to go to different people, agencies, schools, or countries, we can prepare separate shipments. Each shipment may need its own carrier label, tracking number, and shipping fee.

In some situations, we may be able to use a client-provided carrier account if the shipment can be created correctly and the account is authorized for the requested service. We can also create the shipment through our normal process when that is easier.

When return shipping is needed, we can help arrange a return shipping option when supported by the carrier and destination. This can be useful for embassy legalization, agency submissions, or documents that need to come back to the United States.

Yes. Clients can send documents to us by FedEx, DHL, USPS, or another tracked carrier. We recommend using a service with tracking so you can confirm when the documents arrive for apostille processing.

Yes. Many clients mail documents to us from outside our local area. Once the apostille or legalization work is complete, we can ship the finished documents internationally using FedEx or DHL.

We package documents carefully, include the correct recipient details, and use tracked shipping. For important originals, signature required delivery may be requested when available to reduce the chance of the package being left unattended.

If FedEx or DHL offers the requested signature option for the destination, we can request the available signature service. Not every country, address, or carrier service supports every signature option.

The carrier may attempt redelivery, hold the package for pickup, contact the recipient, or follow the carrier rules for that country. The exact process depends on FedEx or DHL policies and the destination location.

Yes. We can ship to a company, university, licensing board, employer, adoption agency, immigration office, or other organization when you provide the correct department, contact person, phone number, and reference information.

Yes. If the receiving agency, school, attorney, or employer requires a case number, application number, student number, or cover letter, we can include that information with the shipment when you provide it.

When appropriate, we can provide a scan or photo confirmation of completed documents before international shipping. This helps you confirm the apostille package before the originals are sent overseas.

Yes. If you request review before shipping, we can send a confirmation image or scan when appropriate so you can verify the destination country, document type, and shipping instructions before the package is released.

Yes. International apostille shipping is commonly used for visa applications, residency, dual citizenship, overseas marriage, school enrollment, employment abroad, adoption, and foreign business transactions.

International delivery time depends on the carrier, service level, origin, destination country, customs, local delivery conditions, holidays, and whether the address is remote. FedEx and DHL estimates are useful, but they are not the same as a guaranteed outcome in every case.

We cannot control carrier delays, customs delays, weather, holidays, incorrect addresses, or recipient availability. We can help select an appropriate FedEx or DHL service and provide tracking so the shipment can be monitored.

Most apostille shipments are paper documents, but customs or local delivery authorities may still review or delay a package. If a delay appears in tracking, we can help you understand the carrier update and provide information needed for follow-up.

International shipments usually require basic customs information even when the package contains only documents. The declaration should accurately describe the contents as documents and follow the carrier requirements for the destination country.

Paper documents usually have little commercial value, but the declared value should be accurate and consistent with carrier rules. Replacement difficulty, insurance options, and destination requirements should be considered before shipping important originals.

Yes. FedEx and DHL usually provide international tracking updates across the shipment route, although tracking detail can vary by country, local delivery partner, customs process, and service type.

We can help monitor tracking and watch for delivery exceptions when requested. If an issue appears, we can help communicate the tracking status and guide the next step with the carrier or recipient.

Lost packages are uncommon but possible with any carrier. The next step is usually a carrier trace or claim, and replacement documents may need to be ordered or reprocessed depending on what was shipped and what the receiving agency requires.

Choose the service based on your deadline, destination country, document importance, and budget. Time-sensitive apostille documents often benefit from faster FedEx or DHL options with tracking and signature required when available.

Courier services often require a physical delivery address and may not deliver to every P.O. Box. A full street address, recipient name, phone number, and postal code usually gives the shipment the best chance of successful delivery.

We need the recipient full name, business or agency name if any, street address, city, province or region, postal code, country, phone number, email, and any department, case number, or delivery instructions.

Often yes, but remote areas may have longer delivery times, extra carrier charges, limited signature options, or local delivery restrictions. We can review the address before shipping to identify possible issues.

If you provide the recipient phone number or email, we can include it with the shipment and communicate basic delivery expectations when appropriate. This helps the recipient watch for the FedEx or DHL delivery attempt.

Carrier signature options vary. We can request available signature required services, but the carrier rules in the destination country determine whether a specific named person must sign or whether another authorized person at the address can sign.

If a recipient refuses delivery, the carrier may return the package, hold it, or request instructions. Additional carrier charges, return shipping, or re-shipping fees may apply depending on the situation.

Yes, when supported by the carrier and destination. International return shipping can be helpful when documents must be reviewed, stamped, legalized, or signed abroad and then returned to you in the United States.

Yes. Some embassy or consulate legalization matters require documents to move between the client, apostille office, embassy, translator, and final recipient. We can help coordinate tracked shipping steps so the process is easier to follow.

Yes. Diplomas, transcripts, enrollment letters, and school records often need to be sent directly to a foreign university, credential evaluator, or education ministry. We can include the required department and student reference information when provided.

Yes. We can ship apostilled single status affidavits, birth certificates, divorce decrees, or other marriage-related documents to the person or office handling the overseas marriage process.

Yes. When translation is needed, we can help coordinate the apostille or legalization process and then ship the completed package internationally using FedEx or DHL. Requirements depend on the receiving country and agency.

We help clients choose practical options for urgent document needs, including expedited apostille processing when available and faster FedEx or DHL shipping. Timing depends on the issuing office, destination country, carrier service, and any agency requirements.

Yes. We regularly help with international document needs for many destination countries. Available FedEx and DHL services, delivery times, and signature options depend on the specific country and address.

We can keep order notes, shipment details, tracking numbers, and delivery information as part of the order record. This helps answer questions later if the client, recipient, or agency asks for shipment status.

FedEx and DHL tracking can show delivery status, delivery date, and delivery confirmation. If signature required service is available and selected, the carrier may also show signature-related delivery information.

An apostille service can help review the document path, coordinate apostille or legalization steps, prepare the shipment, add tracking, request signature required delivery when available, and send the finished documents to the exact person or agency that needs them.

Fingerprinting FAQ

Common questions consumers ask before a Live Scan or ink fingerprinting appointment.

Live Scan fingerprinting is an electronic fingerprint capture process used to submit fingerprints to authorized agencies, often for licensing, employment, certification, volunteering, immigration-related requests, or background checks.

Live Scan submits fingerprints electronically to the requesting agency's authorized channel. Ink fingerprinting places fingerprints on a physical card, commonly used for out-of-state, federal, or agency-specific requests.

Bring a valid government-issued photo ID, the completed Live Scan request form from the requesting agency, payment, and any agency instructions. The form usually contains the ORI code and application type.

An ORI number identifies the agency authorized to receive your background check results. The Live Scan operator needs the correct ORI from your request form to submit the fingerprints properly.

No. The requesting agency must provide the ORI code and application type. Using the wrong ORI can send results to the wrong agency or cause your background check to be rejected.

It is the form that tells the fingerprinting provider which agency is requesting the background check, what type of application it is for, and where results should be sent.

Usually no. For agency-based Live Scan submissions, the fingerprinting provider needs the official request form or complete agency information. Without it, the fingerprints may not be submitted correctly.

The fingerprint capture appointment often takes only a few minutes, but background check processing time depends on the reviewing agency, DOJ, FBI, fingerprint quality, records, and workload.

Results are usually sent directly to the requesting agency, not to the applicant or fingerprinting location. Contact the requesting agency for status after submission.

No. The fingerprinting provider typically submits the fingerprints and receives transaction information, but the actual background check results go to the authorized requesting agency.

An ATI number is a tracking number generated after a Live Scan submission. You can use it to reference your transaction when checking status or contacting the requesting agency.

Use the ATI number from your Live Scan receipt and follow the status-check process provided by the state or requesting agency. The fingerprinting provider cannot control agency processing time.

Fingerprints can be rejected because of poor ridge detail, worn prints, dry skin, cuts, scars, movement, pressure issues, or capture quality. Some applicants may need to be reprinted.

Follow the instructions from the requesting agency or DOJ notice. Many rejections require a resubmission using the same applicant information and rejection notice.

Hydrate, avoid heavy lotions right before the appointment, keep hands clean, and tell the technician about cuts, scars, or worn fingerprints. The technician will help position your fingers properly.

Some agencies request fingerprints for minors, but requirements vary. A parent or guardian may need to be present, and the requesting agency should provide instructions.

Sometimes, but many out-of-state agencies require ink fingerprint cards instead of a state Live Scan submission. Ask the receiving agency which format they accept.

An FD-258 is a standard fingerprint card used for many federal, out-of-state, licensing, immigration, adoption, and background check purposes. It is commonly completed with ink or card-scan printing.

The number of cards depends on the requesting agency. Some agencies require one card, while others request two signed cards. Always follow the agency instructions.

Yes, if the card is accepted by the requesting agency and has the correct fields. Many fingerprinting offices also provide FD-258 cards for common uses.

Some providers can scan fingerprint cards for certain submissions, but not every agency accepts card scanning. Confirm the required submission method before scheduling.

Cost depends on the service type, rolling fee, government fees, number of cards, mobile service, and whether the request includes state, federal, or both background checks.

A rolling fee is the fingerprinting provider's service fee for capturing and submitting fingerprints. Government background check fees, when required, are separate.

A DOJ background check usually searches state records. An FBI background check searches federal fingerprint-based records. Some applications require one, and others require both.

Yes. Individuals can request an FBI Identity History Summary through approved channels. The method and fingerprint format depend on the service provider and FBI requirements.

Some immigration-related processes require fingerprints, but instructions vary by agency and case type. Follow the exact fingerprinting instructions provided by the government agency or attorney.

Many fingerprinting providers offer mobile service for groups, businesses, care facilities, schools, and organizations. Minimum appointment counts, travel fees, and scheduling rules may apply.

Tell the technician before capture. Moisturizing in the days before the appointment, staying hydrated, and avoiding harsh chemicals may help, but do not apply heavy lotion immediately before fingerprinting.

Fingerprinting is the capture and submission step. The background check is performed by the authorized agency or government database after fingerprints are submitted.

Usually no. Live Scan results are normally sent only to the agency listed on the request form. A different agency or license type usually requires a separate submission.

Need help with a document?

Have your document, destination country, recipient shipping address, agency request form, or fingerprinting instructions ready before scheduling. This helps confirm the right service, shipping method, and delivery instructions before documents are sent.

Contact Us